Mijares Group Advisory
Operational standards for air medical programs across eight pillars, written to be program-agnostic, measured against defined KPIs, and built to start without a capital budget.
Every referring facility has a choice. The programs that win are the ones that call back, show up and solve problems.
The playbook
These are not aspirational statements. Each pillar carries a purpose statement, numbered standards with the evidence behind them, specific operational practices, the KPIs that measure them, and the sequence to implement them.
01
How aircraft are staged, launched and crewed, and how availability is measured.
02
How clinical quality is measured, developed and held to a consistent standard.
03
How airframes are kept available, and how downtime is tracked and reduced.
04
How operations integrates across departments rather than running beside them.
05
How every call builds the referral relationship instead of just moving a request.
06
How billing captures the revenue that clinical and operational performance earns.
07
How a program builds, develops and keeps the right people in every seat.
08
How operational excellence is converted into measurable referral growth.
How an engagement runs
01
Review the program against each pillar as it operates today, from the referring facility's point of view as much as the program's own. The output is a written position, not a score.
02
Set the standards that close the gaps, sequenced so the first phase runs on communication, culture and leadership discipline rather than capital.
03
Put the KPIs in place that show whether the standard held, and review them on a defined cadence so a slip is visible before a referral is lost.
Who writes it
Leo Mijares is a flight paramedic and critical care provider and a US Army combat veteran. The standards in the playbook are drawn from practices with demonstrated effectiveness in air medical and adjacent healthcare operations, and from doing the job they describe.
